Refund policy
The short version.
If something isn't right, email hello@kravori.com within 30 days of delivery. We'll send a prepaid label. Once we get it back, your refund lands within 3 business days.
The longer version
When you can return
Within 30 days of delivery. That clock starts the day the package hits your door, not the day you ordered. If a gift needs longer, email us.
What you can return
- Any unworn, unwashed item with tags attached.
- Sale items (yes, even those — we're a small brand and we mean it).
- Items you wore once and washed and just don't love — see below.
What you can't return
- Underwear, swimwear, and personal-care items — federal law, not us.
- Items damaged by the wash (unless the damage was our fault; see "if something's wrong" below).
"I wore it once and washed it and I just don't love it."
Email us anyway. If it happens twice with the same product line, that tells us something's wrong with the product — and we want to know. We'll do our best to make it right, case by case.
If something arrived wrong or broken
Email hello@kravori.com with a photo within 7 days. We'll ship a replacement (or refund the full amount) without asking for the item back.
How refunds work
Refunds are issued to the original payment method within 3 business days of us receiving the return. Bank processing can add 3–5 days on top of that.
Return shipping
Free on all U.S. returns. We include a prepaid label with the exchange info. International returns are at buyer's cost until we grow the international team.
Have a question?
Reply to any order email or write to hello@kravori.com. A human answers, usually within 24 hours.